Video text transcript

Swap for Good webinar - Girdlers

00:00 Is that it have you got me

00:01 That's it we've got you

00:02 Ok brilliant

00:04 Perfect, thank you

00:06 Let me just get my timer ready here so I don't go over time

00:07 I'll do some hand signals

00:12 Thank you guys for providing a platform

00:15 for this discussion. 

00:16 It's very important

00:18 and very prominent in our industry at the moment.

00:20 so thanks for putting that together.

00:21 Just briefly

00:22 I have 4 venues up here on the Northern Beaches

00:25 and we've been fighting the single-use plastics

00:27 battle now for quite some time

00:28 and brought in a lot of different initiatives

00:30 into our cafes

00:31 and we're on the beachfront so we feel

00:34 a real obligation 

00:36 to follow some of these regulations or ideas

00:40 that have been put together by some

00:43 oh that went off a little early, I hope I'm not over yet

00:45 put together by some really good

00:48 organisations like Swap for Good and Ocean Friendly Australia

00:52 But I'm here to basically talk about the Green Caffeen

00:55 Swap and Go system

00:56 which is one that we've been using

00:57 now for probably about 6 months

01:01 They're a couple of young guys

01:03 from the South Coast that like their surfing

01:05 and have put together a really good model

01:06 now I don't think I've seen a 

01:10 perfect system put in place yet

01:12 but i think 

01:14 It's almost a mindset 

01:15 you know we need to go away from 

01:16 that convenience mindset to

01:18 to more about responsibility

01:20 and what that means

01:22 in your local communities

01:24 and I think its 

01:25 Our staff play a really

01:27 big part in delivering that message

01:29 and building relationships is what hospitality is

01:32 all about. And when those relationships

01:35 are built and our staff are confident

01:37 then just to mention little ideas

01:39 just to change customers' mindsets

01:41 because it is, you know

01:43 its not as easy as just ordering a take-away coffee 

01:45 and grabbing it and going.

01:47 It's a system involved, which I'll go through

01:48 in a second. But it's important that they 

01:51 understand that they can make a difference

01:53 as you guys said so earlier in the piece.

01:56 So with the Green Caffeen system

02:00 my staff find it really easy to use,

02:02 basically there's a 

02:05 what is it, its an app

02:10 that you download

02:11 so once you download the app

02:14 it's basically just like

02:15 you come and you scan the app

02:17 we have a contact-free system

02:20 where there's a tray provided

02:22 the guys just put the cup into the tray

02:25 and then it's taken straight out into the dishwasher

02:26 by our back-of-house team, and then

02:30 they basically just wait in line 

02:32 and the baristas then touch obviously the new 

02:35 Green Caffeen cup and then make the coffee

02:39 and then hand it out to our regulars

02:41 that use that system. 

02:42 Now the best thing about it I think

02:44 it's free. It's free to you as a business and it's free

02:48 to the customers which they seem to like.

02:50 Aesthetically it looks pretty good.

02:53 We like the look of it, it sort of goes with 

02:55 a lot of our decor in the cafes.

02:58 And the only sticking point, I would say

03:03 is that you do have to take, within the application

03:08 some credit card details,

03:08 and people aren't always too happy 

03:11 to hand those across, so that is something

03:12 that needs to be discussed with the customer

03:15 and your staff need to make that really clear.

03:18 But that's only triggered if in 30 days

03:20 they don't return one of those cups to

03:23 any cafe or restaurant that's using their system

03:26 Can be anywhere and they've got I think 4 or 500

03:28 cafes on the Eastern seaboard at the moment. 

03:31 So yeah, as I said, they are really good

03:34 young bunch of fellas and they are really

03:37 proactive and they've set up a really good system

03:41 and we really enjoy using it.

03:50 And if that's over 3 minutes, I apologise. 

03:52 Oh, only just. Only just.

03:55 And what's, I'd love to just hear quickly 

03:55 what's the response been like since you've

03:59 put it into your business

04:04 Well it was, we didn't use

04:06 we didn't allow reusable cups

04:08 during the COVID period when

04:10 the restrictions were obviously at a higher level

04:12 so it was really good then. We were able to sort of

04:15 get people to switch across from their own 

04:16 cups to the system.

04:19 It's probably transitioned back a little bit now

04:21 to be honest because people like to use their own cups

04:24 but you know, it's a work in progress

04:27 with some of the changes and regulations that governments

04:30 and different areas are going to put out

04:33 in the next 18-24 months, I think we'll see an upturn

04:38 in it again. And as I said, its free

04:40 people like the fact that its free. 

04:43 Cafes, we like using it as a cafe

04:45 so i think they've done a pretty good job with it

04:48 Fantastic, thank you so much. Thanks Ryan.

04:52 You're going to hang around for questions at the end?

04:55 Yep sure.

04:56 Great, ok wonderful thank you.